Terms and Conditions

TERMS AND CONDITIONS OF ENTRY

 

Walsall Scare Maze places great importance on the safety of its guests and endeavours to ensure that its high standards are met by all persons visiting the Attraction. Please assist us in ensuring our Attraction and its facilities remain a safe place in which to enjoy fun and exciting experiences. 

In these Entry Conditions, the following definitions shall apply:

Attraction - The Horror Maze(‘s) currently opporating at the time of the event;  

Walsall Scare Maze & The Scarehouse/’Us’/’We’ - Walsall Scare Maze

  

You are admitted to this Attraction subject to the following Entry Conditions.  If you do not comply with them you may be removed from the Attraction by Walsall Scare Maze personnel, security or police officers, without any right to a refund.  This is without prejudice to any claim that we may have against you or arising out of your actions.  Whilst inside the Attraction, you must comply with any reasonable instructions given to you by Walsall Scare Maze personnel or any third party instructed on behalf of Walsall Scare Maze.

By entering the Attraction, you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions.  All persons in and around the Attraction should behave in a safe manner at all times.

You should NOT ENTER this horror attraction if you suffer from asthma, heart conditions, prone to seizures, photo-sensitive epilepsy, physical ailments, respiratory or any type of medical problem, are pregnant or suffer from claustrophobia. Your personal items must be kept away at all times and you are responsible for the safe keeping of any item such as but not limited too mobile phones, smart watches/devices. Walsall Scare Maze staff, management and any other affiliates will not be held responsible for loss or damage to ANY personal items including clothing. You enter the attraction at your own risk of damage being caused to any items you bring or wear. Clothing may get wet, dirty, stained, ripped or damaged. Dress appropriately for the event. 

DO NOT ENTER the attraction if you are wearing any form of cast, use crutches or have any type of physical limitations.

For health and safety reasons (due to the topographical features of the Attraction), wheelchairs and other mobility devices are not permitted within the Attraction.

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Our commitment to provide a service:

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Walsall Scare Maze will endeavour to ensure that the attraction is available for use by guests during open hours.  However, Walsall Scare Maze reserves the right, without prior notice, to close and change the programme of rides and attractions and/or the Attraction's operating hours.  Walsall Scare Maze in its absolute discretion reserves the right to close the whole or any part of the Attraction at any time or to restrict the number of persons having access to the Attraction.  The reason for any closure or restriction provided by this condition may include technical or operational reasons, capacity, inclement weather, special events or to ensure the safety and security of guests or if Walsall Scare Maze reasonably considers the circumstances so require. If the whole Attraction is closed for any of the reasons set out above, Walsall Scare Maze reserves the right to offer substitute tickets for admission to the Attraction on an alternative date in substitution for any other form of redress.  

 

Our right to remove you:

 

 Walsall Scare Maze, acting reasonably at all times, reserves the right to refuse admission to the Attraction, ban from entry to the Attraction, or remove from the Attraction without any right to a refund any person whose presence or behaviour may affect the enjoyment and/or safety of other guests or staff: or who acts in an inappropriate and/or undesirable manner whilst travelling to the Attraction whether by bus, coach or other means, where such behaviour has been reported to Walsall Scare Maze by a reliable independent source; has been convicted of a criminal offence relating to Walsall Scare Maze, or civil unrest at Walsall Scare Maze property/attractions; usesviolent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour or in any way behaves in a manner which may provoke a breach of the peace; climbs or stands upon fences, barriers, walls, safety fences, ride/attractions structures, exhibits or any other buildings at the Attraction.  Walsall Scare Maze reserves the right to initiate legal proceedings or prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride/attractions structures, exhibits, fabrics or buildings at the Attraction or has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting or  has previously acted in any manner which has caused any person to report that individual to Walsall Scare Maze; or is attempting to regain admission to the Attraction or has been found inside the Attraction without a valid Ticket; or has purchased or obtained any tickets or discount vouchers from a ticket tout or Walsall Scare Maze reasonably believes that they have purchased a ticket from an unauthorised source. Whilst inside in each attraction, actors/staff will interact with you. They may touch, grab, manoeuvre and restrain you, whilst it is done in a safe and controlled manor, you ARE NOT to touch, use violent, aggressive, threatening, abusive, discriminatory or insulting words or behaviour towards any of the actors and/or staff. If any guest in breach of any of these Entry Conditions is a member of a group, then such group of individuals may also, at Walsall Scare Maze's discretion, be denied entry or escorted from the Attraction without any right to a refund.

Whilst inside in each attraction, actors/staff will interact with you

 

Tickets/admissions:

 

THE ATTRACTION IS PRIVATE PROPERTY. All persons entering the Attraction must pay for admission or hold a valid ticket. The sale of tickets/vouchers by anyone other than Walsall Scare Maze is strictly prohibited. Only persons authorised by Walsall Scare Maze are permitted to sell or offer for sale any items to guests within the Attraction grounds. All tickets are non-transferable, not for resale and will become automatically void on any transfer for value. Tickets purchased are only valid on the date printed on the ticket. Tickets may not be valid for special events which may attract a separate admission fee. Tickets will only be exchanged or refunded if Walsall Scare Maze, in its absolute discretion, chooses to do so. For the avoidance of any doubt, pre-booked tickets are non-refundable in the event that admission is refused or relinquished for any reason referred to in these Entry Conditions Tickets booked online will be delivered in accordance with Walsall Scare Maze's delivery procedure. By purchasing a ticket you understand that there is no refunds given for guests wanting to but not limited to cancelling their booking for any reason, not showing, being removed from the attraction, being refused entry.  If tickets are bought on behalf of other guests, the buyer accepts these Entry Conditions on behalf of every guest and shall ensure that these Entry Conditions are complied with by each person in the group. If re-entry into the Attraction is required, an appropriate hand-stamp or ticket must be obtained, before exiting the Attraction which must be shown at the time of re-entry to regain access. Tickets must be retained at all times and submitted for inspection if required by Walsall Scare Maze.  No child or children the age of 12-17 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Walsall Scare Maze reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.  

 

Your behaviour:

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Unnecessary noise or any behaviour likely to cause annoyance to other guests or confusion of any kind is not permitted in any part of the Attraction. Smoking (including of e-cigarettes) is strictly prohibited other than in the designated smoking areas identified.  All rides, attractions, amusements and any other facilities located at the Attraction must only be used in accordance with the relevant operator's instructions.

Your dress & appearance must be suitable for a family attraction:

You must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If you are wearing clothing that is indecent or likely to cause offence in any way, you will be refused entry or removed from the Attraction.  Stilettos and loose clothing are not allowed on some rides/attractions due to health and safety reasons, Walsall Scare Maze will NOT be held responsible for any loss or damaged caused to items of clothing or personal belongings whilst visiting the attraction, either in the attraction its self or within the grounds of the attraction. 

 

Security:

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To prevent offensive weapons or dangerous articles from being brought into the Attraction, you are admitted to the Attraction subject to the condition that, if requested to do so, you will allow yourself and/or your belongings to be searched.  It is prohibited to bring into the Attraction any weapons, fireworks, smoke bombs, glass bottles or other articles which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other guests is strictly prohibited.   Any person found to be in possession of an article deemed to be offensive or dangerous will be immediately escorted from the Attraction without any right to a refund and Walsall Scare Maze reserves the right to make reports to the relevant authorities which may lead to prosecution. The consumption of intoxicating liquor is permitted only in authorised places within the Attraction.  Accordingly, intoxicating liquor may not be taken into the Attraction except with the express permission of Walsall Scare Maze and any persons found possessing alcohol, or who appear to be under the influence of alcohol may be refused admission to the Attraction or escorted from the Attraction without any right to a refund.  The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. CCTV cameras are used to assist in the proper running of the Attraction. However, we do not make any representation as to the extent of coverage provided by the cameras. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

 

Photography:

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Whilst inside an attraction you are NOT permitted to take photographs and recordings within the Attraction. You are permitted to take photogrphs and recordings within the waiting areas and other public areas of the site provided that these are solely for private use and are not sold or used for any commercial or public purpose. By accepting these Entry Conditions, you acknowledge that Walsall Scare Maze may on demand have access to photographs taken and video footage captured by you and request that certain photographs and/or footage are deleted if they are deemed to be offensive to or infringe the privacy of other guests and/or staff. By accepting these Entry Conditions, you agree not to intentionally photograph and/or capture video footage of any individual without that person’s permission and you must adhere to all photography/filming restrictions in place from time to time whilst within the Attraction. From time to time Walsall Scare Maze or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Walsall Scare Maze or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Walsall Scare Maze or such authorised party (as the case may be).

 

Queuing:

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Your booked time slot is your arrival time and NOT the time you will enter the attraction. You will be batched in to groups of up to 10 at a time. We will always do our best to get guests into the attraction as close to the booked time as possible but a wait time is to be expected. Whilst Queuing to enter the site, or for one of the attraction/stalls you must adhere to all rules shown in the queue line as well as these standard rules. Queue jumping is not permitted at anytime. Definitions of this are, cutting in-front of people already in the queue. Leaving the queue and then attempting to re-join at the same place, regardless of whether or not you place has been reserved. If you and your party arrive at different times, and the persons who arrived first are already in the queue, you must join the back of the queue. That is to say you are not permitted to join the queue with the others in you party already in the queue. Each individual attraction/stall will have their own queue. You must join the back of each one as you arrive to the attraction/stall.

There are always going to be queues with this type of attraction. We cannot at any point guarantee any queue times. Should you choose to leave the queue, you do this at your own discretion, as stated before, if you choose to re-join the queue, you must do so by re-joining at the back. If you are leaving the queue due to other engagements you have and you wish to come back on another day, you will be allowed to use your ticket on another day at the discretion of management. No refunds will be offered. If you do not comply with these rules you may be removed from the site by Walsall Scare Maze personnel or security without any right to a refund