No alcohol to be brought on site (Bag searches are in operation). We have a bar serving a selection of alcoholic and non alcoholic beverages.

Dress for the weather, as we know this time of year can be very cold or wet and not all of the queue is covered, however we do our best to make sure your not standing out in the rain. Wear the correct footwear! Do not turn up in flip flops or high heals, for your safety you will not be permitted to enter the attraction as there are many uneven floors.

Grab your tickets online, its cheaper and we wouldn't want you turning up and being turned away because we are fully booked. We do our best to keep gate tickets available but these can be snapped up pretty quick too. If you do just turn up, please do not expect to jump straight into the attraction.

Safety is paramount for our guests and staff, anyone found to be causing any issues or mistreating anyone including our actors, will be removed by security and depending on how serious the incident is, may be arrested by security and held until the police arrive. So BEHAVE!

Of course we encourage guests to dress up for the Halloween season, but please be aware that masks and hand held items will not be allowed in the area or attraction. Leave the scare acting to the professional monsters!

Take as many photos outside the attraction as you wish, but once inside you are not allowed to use your phones or Go Pro's. You will also not be permitted to take any food or drinks inside either, so make sure you leave enough time to eat before or after you have been in the attraction.

We are not party poopers and we know some of you may want a light tipple before entering the attraction to settle your nerves, however if our staff find anyone to be abusing the opportunity to buy an alcoholic drink before entering the attraction, you are more than likely to be refused entry! We operate a two drink policy, so you can purchase two alcoholic beverages before entering the attraction but as soon as your tickets are stamped, you will not be served anymore until you have been through the attraction. Some like a drink, no one likes a drunk!

Please be prepared to queue at busy periods, we will always do our best to get you in to the attraction as soon as we can, but we like to make sure every group gets the best and same show as the last. This is only possible by leaving a set gap between entry times and though sometimes it may seem like the queue is not moving, it is! But we are making sure you all get the same best experience possible. From time-to-time technical problems can occur but we will always keep you informed. 

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We always want to try and make sure you will enter the attraction with your group, however this may not always be possible if you have a large group. We usually dispatch groups between 8 - 10 people maximum. This is to make sure everyone gets the full experience plus for health a safety reasons we would not be able to allow groups any bigger to enter the attraction.

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Our less busy nights will typically be the week day nights or the first week we are open.